Case Study: Leading Health Insurer achieves faster speed-to-market and improved service levels with Hyland OnBase Cloud

Organization increases speed to market and service levels with the Hyland Cloud

A leading health insurer faced limited IT resources that blocked expansion of its on‑premises enterprise content management system (OnBase). To avoid overloading IT while continuing to grow and improve service, the company migrated its ECM to the OnBase Cloud.

By moving to the OnBase Cloud the insurer retained full functionality while offloading infrastructure, disaster recovery and security duties to Hyland; its data remains owned by the insurer and is hosted in six global data centers managed to ISO 27001, SOC 2 and Safe Harbor standards with regular audits to ensure HIPAA, PPACA and Dodd‑Frank compliance. The cloud deployment accelerated time‑to‑market, improved service levels and accuracy, supports over $3M in annual claims recoveries, manages more than six million documents, and reduced upfront costs and reliance on the IT department through a flexible monthly pricing model.