Case Study: Leading Puerto Rico Medicare HMO cuts enrollment from six days to under eight hours with Hyland's OnBase Mobile Medicare Enrollment

Medicare Advantage provider transforms enrollment with OnBase

A leading Medicare HMO and Medicare Advantage provider in Puerto Rico, an OnBase customer since 2008, faced a slow, paper-based Medicare enrollment process that caused lost forms, data errors and a poor experience for enrollees. Despite using OnBase ECM in other departments, manual collection and entry made compliance, speed and transparency difficult to manage.

By deploying OnBase Mobile Medicare Enrollment in three months, the provider moved to tablet-based electronic forms with offline access, autofill and e-signatures integrated with its core systems. The paperless workflow cut processing time from six days to under eight hours, reduced data-entry staff from 40 to five, improved data accuracy and compliance, and gave managers greater visibility into application status for faster audits and fewer CMS denials.