Case Study: Leggett & Platt® achieves $1.6M annual savings with Hyland's OnBase capture

Manufacturer saves $1.6 million annually with OnBase capture

Leggett & Platt, an S&P 500 global manufacturer with more than 19,000 employees and 140 locations, struggled with cash-flow and scale as paper-based AP and AR processes became overwhelmed. With thousands of invoices representing about $3 billion in annual spend, AP staff were printing and hand-keying data while AR could only automatically match 5% of payments, forcing manual application of roughly 350,000 receipts a year.

Leggett & Platt implemented OnBase capture to automatically extract, validate and transfer invoice, remittance and check data to its ERP and mainframe, achieving ROI in under a year. The company saved $1.6 million annually ($1.5M AP labor + $100K AR), reduced AP staffing needs by more than 40%, cut cost per invoice by 69% (from $3.88 to $1.21), increased invoice throughput ~232% with no added staff, raised automatic payment application to 74%, and applied lockbox cash in about half a day instead of 3–4 days.

Leggett & Platt®

Nikki Head

Senior Assistant AP Manager