Case Study: Total Military Management improves customer service with Hyland Managed Services

Logistics company that serves the U.S. military improves customer service with Hyland’s OnBase and Managed Services

Total Military Management, a logistics company serving the U.S. military, needed a better way to manage paperwork and workflows that were being handled in Outlook and paper-based processes. The manual approach made it hard to audit documents, meet tight military deadlines, and avoid missing or delayed requests that affected customer service. Hyland and its OnBase platform helped TMM centralize document storage and streamline operations.

With Hyland Managed Services and OnBase, Total Military Management reduced duplicate requests, improved workflow automation, and made it easier for employees to communicate and submit required paperwork on time. The changes improved productivity and efficiency, helped TMM bill customers on time and capture early-payment discounts, and supported stronger customer service scores that can improve contract tiering. Employees also spent less time scrambling to meet deadlines, which improved service for military families.

Total Military Management

Eileen Calhoun

Business Systems Analyst