Case Study: Horry County achieves paperless self-service and instant document routing with Hyland OnBase

Local government agency uses Hyland RPA to process 30,000 property tax returns without human interaction

Horry County, South Carolina, was drowning in paper-based workflows that wasted staff time, consumed growing storage space, and required a solution that could work with legacy systems with minimal custom programming. The county selected Hyland’s OnBase ECM to streamline document-centric processes and enable faster, more user-friendly operations across multiple departments.

OnBase was rolled out first to Storm Water and Public Works, then to Court Case Management, Magistrates and Engineering, and was integrated with the county’s internet-based GIS to keep maps as the primary work tool. The solution was quickly adopted—benefits appeared within four months—and delivered immediate ROI: instant document routing (cutting a 2–3 day turnaround to real time), seamless integration with existing systems, reduced manual work and document requests, and faster, self-service access for staff and constituents.

Horry County

Timothy Oliver

Chief Information Officer