Case Study: Redstone Federal Credit Union achieves faster dispute resolution and major time savings with Hyland

Large credit union utilizes Hyland solutions to transform debit card dispute process

Redstone Federal Credit Union needed a faster, more efficient way to handle high-volume debit card dispute requests while improving fraud protection and compliance. Using Hyland’s OnBase solution, the credit union set out to replace a slow, manual process that took days and tied up staff on administrative work.

Hyland helped Redstone automate dispute processing so qualified cases generate a journal voucher, issue provisional credit, and send member notifications within 30 minutes. The results included more than 5,100 hours saved per year, a 33,557-business-day reduction in member wait time, and a 329% increase in funds recovered over three years, while also improving regulatory compliance and freeing fraud analysts to focus on higher-value work.

Redstone Federal Credit Union

Chris Appleton

Technology Integration Manager