Case Study: Kwik Trip achieves streamlined, secure HR operations with OnBase by Hyland

Kwik Trip - Customer Case Study

Kwik Trip, a family‑owned retailer with 640 locations and 21,000 employees, struggled to manage paper‑based HR files across a centralized shared‑services department. Siloed processes, slow truck mail from stores, underperforming retention practices and rooms full of file cabinets made employee file management labor‑intensive, inefficient and space‑consuming.

By extending its OnBase deployment into HR, Kwik Trip created a centralized digital repository with store scanners and an FTP sweep that brings documents into the system within minutes. Custom searches, online forms (replacing five Access databases), automated retention/purging rules and role‑based security improved visibility, sped processing, reclaimed office space and strengthened protection of sensitive employee records.

Kwik Trip

Sarah Jilk

OnBase Administrator