Case Study: Priority Health speeds onboarding and boosts accuracy, productivity and customer service with Hyland's OnBase

Insurer speeds app development by 77% and automates 90+ business processes and 100% of member onboarding

Priority Health, a 1,000-employee health insurer in Grand Rapids, MI, struggled with manual, paper-based group onboarding and revenue-cycle processes and a clunky database that left Sales and Group Administration spending more time on paperwork than selling or onboarding groups.

To solve this, Priority Health expanded its OnBase enterprise content management platform and integrated it with its Cognizant Facets core system, automating eforms, eliminating manual data entry, routing work, and embedding quality checks across multiple lifecycles. The result: faster, more accurate enrollments, a 360-degree view of member information, improved compliance and auditability, greater productivity and transparency across departments, and better customer service.

Priority Health

Bill Selles

Director of Workforce Management