Case Study: Hylant Group achieves business continuity and faster service with Hyland's OnBase

Insurer provides business continuity, improves service and efficiency with document management

Hylant Group, a property & casualty insurer with 646 employees across 11 offices, was wasting time hunting for documents spread across on‑ and offsite storage, network drives and disparate applications. Manual, paper‑based processes slowed responses and hindered efficiency, so the firm sought an enterprise content management solution to centralize and streamline information access.

Hylant implemented Hyland’s OnBase integrated with Applied Systems’ The Agency Manager (TAM) to automate data entry and provide one‑click access to related policies, schedules, endorsements and change requests. The solution improved customer response times, ensured compliance for financial transactions, automated document retention, reduced documentation risk (including recorded voicemails and notes), and strengthened disaster recovery and business continuity by giving all offices secure, shared access to records.

Hylant Group

Christine Mahboob

Network engineer