Case Study: Property & Casualty Insurance Company achieves $1.5M+ annual savings and faster claims with Hyland OnBase

Insurer integrates ECM and core systems for a single, powerful claims solution

A regional property & casualty insurer with roughly $901M in sales and a network of hundreds of offices faced fragmented information across legacy systems and an imaging platform that couldn’t unify documents or drive processes. The company needed a no‑code solution to connect critical claims and underwriting information, reduce manual work, and improve access for staff, agents and support teams.

The insurer migrated to OnBase ECM, centralizing documents and integrating with Guidewire ClaimCenter, Outlook and estimating tools so users access content inside familiar workflows. Automated routing and indexing sped processing, cut policy turnaround from two days to 20 minutes, and enabled enterprise-wide access. The change reduced risk and scaled across departments, delivering more than $1.5M in annual savings (notably from electronic claim files, postage and photo archival) and a foundation for ongoing automation and mobile access.