Case Study: Discovery Benefits achieves one-day claims turnaround, $3M paper savings and scalable growth with Hyland's OnBase

Insurer improves processes to meet extraordinary growth with Hyland's OnBase

Discovery Benefits, a third‑party benefits administrator, was hampered by a slow, paper‑based claims process with too many touchpoints, limited CRM reporting, and significant overtime for annual renewals. Leadership needed a way to scale profitably while improving transparency and turnaround times.

After deploying OnBase in 2008, Discovery Benefits centralized and automated document intake and indexing, enabling one‑business‑day claim turnaround and online access for customers. The company eliminated paper bottlenecks, saved about $3 million in paper costs, cut renewal overtime, improved reporting and risk controls, and scaled from handling roughly 1,500–2,000 to about 12,500 claims per day—about 300 claims per specialist—while supporting dramatic customer growth.

Discovery Benefits

John Biwer

President