Case Study: ERGO Insurance achieves maximum scalability and real-time customer communications with Hyland Content Composer

Insurance organization centralizes customer communications processes into a single tool

ERGO Insurance, a major German insurer with about 40,000 employees, needed a reliable, scalable way to manage omnichannel customer communications — from mass print runs to real‑time web applications — while keeping processes fast, compliant and easy for customers and staff. The company produces tens of millions of documents a year and required a solution that could handle batch printing, digital customer files, email/PDF attachments and instant web-generated offers without IT bottlenecks.

Hyland’s Content Composer became ERGO’s single tool for customer communications, automating document creation, batching, printing and real-time PDF generation (customers receive completed offers in under six seconds). The platform integrates third‑party systems, is business-user friendly, scales by adding capacity, and supports compliance, delivering measurable efficiency gains, autonomy for non‑IT teams and the ability to generate millions of personalized documents reliably.

ERGO

Benedikt Gast

Head of IT-AE Docuservice