Case Study: Employment Services Provider achieves compliance and automation gains with Hyland

Hyland helps company transform unemployment claims proces

Employment Services Provider had been using Hyland’s OnBase content services platform to scan, store, and retrieve documents, but a system health check revealed a major opportunity to automate its unemployment claims and mail-driven document processes. As a longtime provider of unemployment claims, employment verification, and tax credit services, the company needed a better way to manage high volumes of complex state forms while staying compliant.

Hyland implemented OnBase advanced capture to identify document types, extract data from varied state forms, and feed it into Workflow for process automation and compliance support. The company also used OnBase Reporting Dashboards to visualize key metrics by state, giving teams and executives easier access to performance insights. The result was a more searchable, automated workflow and improved visibility into operations, which staff described as a “game-changer.”