Case Study: Heinen's achieves scalable HR and market expansion with Hyland's OnBase cloud solution

Grocer expands with cloud-based HR solution from Hyland

Heinen’s, a premium grocery chain founded in 1929, had grown into a multi-store regional retailer and was preparing to expand into the Chicago market. Its HR operation was overwhelmed by paper-based processes, a cramped file room, duplicate work and disparate spreadsheets—issues that threatened to slow growth and consume staff time.

Heinen’s deployed cloud-hosted OnBase by Hyland to digitize more than 90 HR document types, enable Outlook-integrated sharing, provide remote access and automate workflows for status changes, time-off and leave management. The centralized, off-premises system secured records, sped HR processes, supported 20–25% growth and new stores without adding HR headcount, and improved service for employees and customers.

Heinen’s

Bob Walters

Business Analyst