Case Study: Liberty Mutual Insurance achieves paperless content management with Hyland

Global insurer saves $21 million over five years with assistance from Hyland

Liberty Mutual Insurance needed a modern, cloud-native content management approach to replace paper-heavy processes and improve records management across underwriting and claims. Working with Hyland, the company chose Alfresco Content Services and Alfresco Governance Services on Amazon Web Services to integrate with core insurance applications and support global, paperless operations.

Hyland implemented an AWS-based Alfresco platform that automated document retrieval and records management, improved access for international teams, and streamlined regulatory compliance. The results were significant: Liberty Mutual expects to save $21 million over five years, eliminate performance issues, cut paper and storage costs, and scale to manage 300 million documents in Alfresco on AWS.

Liberty Mutual Insurance