Case Study: FMG achieves 90% faster claims processing and NZ$2.3M five-year benefit with Hyland's OnBase

FMG Uses OnBase to Enhance the Value of Its Guidewire Implementation

FMG is a mutual insurer serving New Zealand’s rural communities for more than 100 years, protecting over 85,000 clients from 30 offices. As it implemented Guidewire ClaimCenter, FMG faced a major challenge: a siloed legacy claims environment with documents spread across many systems and formats, forcing claims consultants into time-consuming manual processes and limiting visibility into claim information.

FMG partnered with Hyland to deploy OnBase and the Ready for Guidewire Accelerator, integrating content capture and management directly into ClaimCenter (go‑live after a 16‑month implementation). The solution delivered instant access to all claim-related content, automated linking and workflows, and large efficiency gains—up to 90% faster claims processing and document review, 45% faster photo capture, 100% for policyholder correspondence—resulting in a 230% ROI, 1.6‑year payback, and a NZ$2.3M five‑year net benefit while reducing TCO and improving customer and consultant experience.

FMG

Grant Paul

Head of Projects and Improvement