Case Study: Suncoast Credit Union achieves scalable growth and 20x faster wire processing with Hyland's OnBase

Credit union uses enterprise workflows to accommodate rapid growth

Suncoast Credit Union, a $6.6B member-owned institution with 54 Florida branches, faced declining member service from paper-based processes and needed to prepare its operations for rapid growth after switching from a federal to a state charter. The credit union sought a scalable, mission-critical solution to speed processing, improve accuracy and support broader membership and regulatory requirements.

Suncoast deployed Hyland’s OnBase enterprise information platform across 1,500 users, capturing nearly 550 million documents and running 150+ automated workflows that integrate with core systems like Symitar Episys, Summit and FedLine Direct. Routine processes—such as domestic and international wire transfers—now move from a one-hour turnaround to about three minutes, while tighter integrations, visibility and built-in approval rules have simplified operations, enabled growth and strengthened compliance.

Suncoast Credit Union

Wanda Chambers

Senior Vice President Payment Services