Case Study: Telhio Credit Union achieves faster, paperless loan processing with Hyland (OnBase)

Credit union uses electronic signature integration for incredible member service

Telhio Credit Union, a Columbus, OH–based financial institution serving more than 44,900 members across six branches, faced slow, paper‑heavy loan processes and wanted to modernize member service by adding digital signatures. Because Telhio already used OnBase enterprise content management, integrating DocuSign was quick and straightforward—even while the credit union changed loan origination systems.

Starting in 2015 Telhio implemented DocuSign integrated with OnBase workflows to capture, index and store all loan documents digitally, route files through automated checks and a post‑funding audit queue, and provide full audit trails. The result was rapid user adoption (including remote signing for homebound members), faster and more accurate loan processing—loan officers report preparing loans in about 10 minutes—and improved regulatory readiness through detailed access and signature records.

Telhio Credit Union