Case Study: Lippert Components improves self-service and customer experience with Hyland

Company creates dealer portal using Hyland’s Perceptive Content integration for Salesforce

Lippert Components turned to Hyland and Salesforce to improve how dealers and customers accessed key information, after missing invoices and proof of delivery often led to extra calls to Lippert’s service team. Using Hyland’s Perceptive Content integration for Salesforce, the company set out to create a self-service dealer portal that would reduce support burden and make information easier to retrieve.

Hyland helped Lippert Components implement the portal and later launch a second portal for OEM customers, while also moving Perceptive Content to the Hyland Cloud. The result was fewer service requests, less time spent handling inquiries, and more staff focus on meaningful work. Lippert also became more agile and innovative, with Hyland enabling a better customer experience through self-service access.

Lippert Components

Seth DeBriere

Vice President of Enterprise Applications