Case Study: Creditplus Bank AG achieves faster, more transparent loan processing with Hyland

Bank automates and streamlines manual workflows by digitizing the loan payment process

Creditplus Bank AG needed to replace manual, paper-based loan payment workflows with a faster, more transparent digital process. The bank turned to Hyland for the solution, using Alfresco Process Services and related application development tools to digitize and streamline its loan application handling.

Hyland helped implement a digital inbox and automated task assignment so documents and work items reached the right employees automatically. The new system reduced processing times and per-loan costs, improved transparency and workload management, and let users track application status in real time, leading to a better customer and employee experience.

Creditplus Bank AG

Torsten Bauer

Director of Operations