Case Study: Largest Supply Chain Service achieves faster invoice processing and dispute resolution with Hyland OnBase

Automating manual processes saves countless hours for supply chain services leader

Largest Supply Chain Service, one of the largest supply chain services leaders in the United States, was struggling with manual, paper-based expense and inventory payables processes that slowed accounts payable work, created bottlenecks, and made vendor disputes time-consuming to resolve. The company also risked missing early pay discounts, hurting the bottom line, and needed a better way to manage documents and workflows.

Hyland implemented OnBase, its enterprise information platform, to automate workflows, improve invoice visibility, and integrate with the company’s Oracle E-Business Suite ERP for bi-directional data exchange. With Hyland, the company eliminated manual data entry, reduced errors, sped up invoice processing, resolved disputes faster, and enabled self-service access to invoices; as a result, it could handle higher invoice volumes without added staff and capture payable term discounts more effectively.