Case Study: Navy Federal Credit Union achieves real-time digital observability and faster incident resolution with Hydrolix

Navy Federal Credit Union cuts time to resolution from hours to seconds with Hydrolix

Navy Federal Credit Union, the largest credit union in the United States, faced the challenge of gaining real-time visibility into its complex digital platform to quickly identify and resolve issues affecting its members. After significant infrastructure updates, the organization needed a way to correlate diverse observability data to detect problems from origin to edge, a process that was previously slow and required extensive manual validation. They turned to the vendor Hydrolix to find a solution.

By implementing Hydrolix as a managed service, Navy Federal Credit Union gained near real-time data observability across its large, geographically dispersed member base. The solution provided dashboards that deliver insights in less than 10 seconds, drastically reducing incident resolution times from hours or days to seconds and minutes. The measurable impact of the Hydrolix solution is significant, becoming the organization's source of truth and enabling teams to quickly validate changes and maintain an exceptional member experience.

Navy Federal Credit Union