Case Study: mua Group improves accessibility and self-service with Hydra Creative's website redesign

Mua Group boosts site health to 93.8% with Hydra Creative

mua Group, an independent multi-utility network operator, approached Hydra Creative with the challenge of modernizing its outdated website. The existing site lacked engagement and was not effectively serving its diverse user groups, which included residents, businesses, and job seekers. mua needed a redesign that prioritized accessibility and functionality over mere style, aiming to provide better customer service and establish its position as an industry leader.

Hydra Creative delivered a bespoke WordPress website designed with accessibility at its core. The solution included intuitive self-serve tools and clearly signposted information, making it easier for users like vulnerable households to find emergency contacts and support. As a result, the site achieved an average health score of 93.8%, which is 16.8% above the industry average. Hydra Creative continues to provide ongoing support and technical SEO management to ensure the site's continued high performance.

Mua Group