Case Study: MOBO Druck GmbH achieves faster response times and higher customer satisfaction with Hybrid Software (Frontdesk, B2B Store Portal & Proofscope)

Mobo Druck GmbH - Customer Case Study

Mobo Druck GmbH, a label printer, faced an overwhelming customer-service workload because administrative handling of orders and reprints for major clients was manual and time-consuming, and their MIS vendor could not provide a suitable business portal. Hybrid Software was engaged to address this bottleneck using Frontdesk linked to the MIS, together with the optional B2B Store Portal and Proofscope Softproofing.

Hybrid Software implemented an integrated web portal so customers can view stock data, track jobs, place orders, upload files and approve proofs with one click; Frontdesk, the B2B Store Portal and Proofscope softproofing are central to the solution. The result was shorter customer-service response times and added self-service capabilities that increased customer satisfaction and retention for Mobo Druck GmbH.

Mobo Druck GmbH

Richard Motz

Managing Director