Case Study: First West Credit Union speeds cyber fraud investigations with HYAS Insight

First West Credit Union - Customer Case Study

First West Credit Union, a large financial cooperative in British Columbia, needed better visibility into fraud attempts, faster incident response, and more trustworthy threat intelligence. The team was also looking to reduce false-positive noise and improve its ability to understand and attribute cyber adversaries, especially when investigating attacks affecting member information. HYAS Insight was the product used to help address these challenges.

By implementing HYAS Insight from HYAS, First West Credit Union improved investigation speed and attribution, enabling analysts to identify adversary infrastructure and react quickly to fraud waves. The case study reports a 3X increase in analyst productivity, stronger credibility with law enforcement and internal leadership, and enough proven value to justify a 3x increase in fraud team headcount. HYAS also helped First West reduce fraud losses, shut down phishing infrastructure, and improve incident response with precise, high-confidence intelligence.

First West Credit Union

Ryan Smith

Manager of IT Security and Operations