Case Study: Quion achieves fully searchable mortgage archives with Hyarchis eDiscovery

Quion - Customer Case Study

Quion, one of the largest mortgage servicers in the Netherlands, faced a significant challenge. Its customer service representatives needed to search through a massive, non-searchable archive of 55 million documents to serve 400,000 households, leading to long wait times for customers. The vendor Hyarchis implemented its eDiscovery solution to address this problem.

The Hyarchis solution made the entire historical archive and 150,000 new monthly documents fully text-searchable. This transformation unlocked the value of Quion's data, dramatically improved customer service efficiency, and established a foundation for extensive automation, including the future ability to perform 100% automated quality control checks.

Quion

Amresh Raghoenath

Manager Operations