Case Study: De Hypotheker achieves cloud-based, GDPR-compliant document management with Hyarchis HDM

De Hypotheker - Customer Case Study

De Hypotheker, the largest independent mortgage advice organization in the Netherlands, faced significant operational challenges. Managing 30 million documents across 180 branches, they needed to streamline customer service, adapt to remote work, and modernize their application landscape for a new omnichannel approach. To address this, they partnered with vendor Hyarchis to implement the Hyarchis Document Management system.

Hyarchis delivered a secure, cloud-based document management system (HDM) specifically designed for the mortgage market. The solution provided central, unhindered access to customer data, enabling consultants to work from anywhere and making the organization fully paperless. This resulted in a marked increase in operational efficiency and ensured all customer data remained GDPR-compliant.

De Hypotheker

Paul van Dijk

Senior Product Owner