Case Study: a leading healthcare provider achieves 98% WCAG 2.1 AA conformance with Hurix Digital accessibility overhaul

a leading healthcare provider reaches 98% WCAG conformance with Hurix Digital

Hurix Digital was engaged by a leading North American healthcare provider to address significant accessibility challenges within its digital ecosystem. The client's platform presented barriers for patients using assistive technologies, including missing alt text and broken keyboard navigation, which created compliance risks with WCAG 2.1 and Section 508 standards.

Hurix Digital implemented a thorough accessibility overhaul that included detailed manual audits and real-user testing with screen reader users. This solution drove the client's platform to 98% WCAG 2.1 AA conformance. The measurable impact included a 25% rise in engagement from assistive technology users and an 18% reduction in accessibility-related support tickets, significantly improving the digital patient experience.