Case Study: Escalante’s achieves faster service and dependable support with HungerRush POS

Escalante's - Customer Case Study

Escalante's is a popular full‑service Tex‑Mex restaurant and bar with five Houston locations that struggled with an outdated Micros POS—slow performance, confusing workflows, poor menu management, limited split‑check capability, and unresponsive support were hindering growth and staff productivity. To modernize operations, Escalante's selected HungerRush and its POS solution to replace the legacy system.

HungerRush implemented a fast, user‑friendly POS across Escalante's locations, delivering near‑instant logins and much quicker order entry, simplified split‑check handling, improved bar tools (credit pre‑auth and speed screens), flexible menu management, robust cash controls, and live customer support with average answer times of 30–60 seconds. The switch to HungerRush led to faster transactions, easier end‑of‑day closes, higher staff satisfaction and efficiency, and measurable service improvements (sub‑second logins and dramatically reduced support wait times).

Escalante's

Eden Swensen

General Manager