Case Study: Leading Manufacturer of Rugged Smartphones Company achieves 50% reduction in handset returns and 85% first-time resolution with Humley

Leading Manufacturer of Rugged Smartphones Improves Customer New Device Onboarding

Leading Manufacturer of Rugged Smartphones Company engaged Humley to simplify and improve customer onboarding on new devices by deploying a Conversational Assistant using Humley Studio’s automatic document ingestion and AI-powered training to create in-device guidance and FAQ journeys.

Humley implemented Assistants that guide users step-by-step through setup, used analytics to surface common queries and close knowledge‑base gaps, and delivered measurable results: 50% reduction in handset returns, 85% first‑time resolution rate, 81% positive customer feedback, improved customer retention and time/efficiency gains for the support team.