Case Study: Global Manufacturing Company achieves 80% automation and £250K savings with Humley's Digital HR Assistant

Global-Manufacturer deploy Humleys Digital HR Assistant Improving Employee Experience & Efficiency

Global Manufacturing Company, a multinational materials manufacturer, faced a high volume of HR queries from one regional office that, combined with part-time HR availability, created backlogs in emails and travel requests. To address this, they deployed Humley’s Digital HR Assistant — Humley’s enterprise Conversational AI platform — to automate employee communications and integrate with their existing RPA travel bots.

Humley ingested the company handbook and FAQs to build a 250+ query knowledge base, created structured conversational flows and integrated with RPA to automate travel bookings via web chat and NLP-driven intent handling. Launched in six weeks, Humley’s solution now automates 80% of staff requests, delivers a 30% time saving for HR, achieved approximately £250K savings versus a human 24/7 help desk, reduced response times, increased handbook adoption, and is being rolled out to additional European offices.