Case Study: IT Pilots centralizes HR and improves compliance with Humi by Employment Hero

Employment Hero centralizes HR for IT Pilots across Canada and the United States with Humi

IT Pilots, a managed IT service provider operating across Canada and the United States, faced the challenge of supporting its growth with fragmented internal processes. As the company expanded, its manual HR administration and disconnected documentation became a strain, creating risks in the highly regulated industries it serves. To centralize its operations and reduce administrative friction, IT Pilots partnered with vendor Humi (now Employment Hero) to implement their HR and employee management platform.

The solution from Humi provided a centralized system for HR processes, documentation, and employee management. This created a more structured way of working, giving employees easier access to critical policies and managers better visibility into operations. The results included significant time savings from reduced manual admin, improved team alignment, and stronger compliance, allowing IT Pilots to operate more safely and consistently. The partnership with Humi, including dedicated support from a Partner Manager, was key to successfully implementing these changes and supporting the company's sustainable growth.

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