Case Study: Ream Boosts User Engagement and Retention with Hume AI's EVI

Ream - Customer Case Study

Ream, an online mental health service for adults with ADHD, was facing challenges with low user retention and engagement using its existing text-based tools. They sought a solution to introduce emotional nuance and personalization into their coaching and turned to Hume AI for its Empathic Voice Interface (EVI) service.

By integrating Hume's EVI via Twilio, Ream implemented daily voice coaching calls. This solution delivered personalized, empathetic conversations that remembered user details, making interactions feel natural. The results for the customer were significant, including a doubling of user engagement and a marked improvement in user retention and loyalty.

Ream