Case Study: Sporting Goods Retailer Defends Against Carding Attacks with HUMAN Transaction Abuse Defense

Sporting Goods Retailer Protects Against Carding Attacks

Sporting Goods Retailer Company, a leading U.S. sporting goods retailer serving more than 7.5 million customers annually through its e-commerce business and 35 stores, faced a rise in carding attacks that were validating and using stolen gift card numbers. The company needed a way to stop sophisticated bots without mistakenly blocking real customers, and turned to HUMAN for help.

HUMAN implemented Transaction Abuse Defense with Salesforce Commerce Cloud integration to detect and mitigate bad bots using behavioral monitoring, intelligent fingerprinting, machine learning, and Human Challenge verification. The solution was deployed within hours and blocked more than 397K malicious requests during a high-traffic attack while allowing over 383K legitimate requests through, and it also cut verification time from 66.09 seconds with reCAPTCHA to 34.85 seconds, improving both security and customer experience.