Case Study: Leading Food Delivery Service Company Stops ATO and Scraping Attacks with HUMAN Application Protection

Leading Food Delivery Service Company Switches from Homegrown Solution to Fight ATO and Scraping Attacks

Leading Food Delivery Service Company, a global online and mobile food-ordering platform with one of the world’s largest restaurant networks, was struggling with massive spikes of unidentified traffic that overwhelmed its systems. The company’s security team also spent hundreds of hours building a homegrown IP-based bot management approach, but sophisticated bot attacks from outside its service areas continued to drive performance issues, complaints, and risk to revenue. HUMAN’s Application Protection was brought in as the bot management solution.

HUMAN implemented Application Protection to detect and mitigate malicious bots in real time using machine learning, behavioral analysis, and intelligent fingerprinting, while integrating easily with the company’s existing stack, including Fastly. The solution blocked bots at the edge, provided real-time analytics, and reduced the burden on internal teams. As a result, the company was able to identify and stop bot attacks automatically, rate-limit good bot traffic, relieve system strain, decrease customer service tickets, and improve operational efficiency and customer trust.