Case Study: Global E-commerce Retailer Prevents Bot Attacks and Review Fraud with HUMAN Application Protection

Global E-commerce Retailer Prevents Account Takeover, Carding Attacks and Review Fraud

Global E-commerce Retailer, a leading online seller of vitamins and supplements, was facing a surge of malicious bot activity across its website and mobile app. The attacks included account takeover, credential stuffing, carding, and fake review manipulation, creating security, trust, and operational challenges. HUMAN provided the Application Protection solution to help address these threats.

HUMAN implemented Application Protection to detect and block malicious bot behavior in real time without adding friction for legitimate shoppers. The retailer saw a dramatic drop in ATOs and other bot attacks, a significant reduction in fake reviews, and improved operational efficiency as the team spent less time reacting to attacks. HUMAN also helped reduce customer complaints and outages caused by credential stuffing spikes.