Case Study: Donately Achieves Massive Fraud Reduction with HUMAN Application Protection

Donately Fights Fraud and Carding Bot Attacks

Donately, an online donation platform for nonprofits and social good organizations, was struggling with fraudulent transactions and carding bot attacks that were overwhelming its checkout flow. Although it had blocked some suspicious geographies, fraud from legitimate regions—especially Brazil—surged, making it clear the company needed a bot management solution. Donately turned to HUMAN and its Application Protection service to better stop bad bots without blocking real users.

With HUMAN Application Protection, Donately implemented behavior-based, machine-learning bot detection and mitigation on its checkout page, helping block fraudulent activity before it reached the payment service. The impact was immediate: fraudulent transaction attempts dropped from 100,000 to about 150 over three days. HUMAN also reduced the operational burden on Donately’s team, saving significant time spent responding to automated fraud and letting them focus on serving customers.

Donately