Case Study: Crunchbase blocks bots and improves user experience with HUMAN Application Protection

Crunchbase Blocks Bots and Optimizes Customer Experience

Crunchbase, the leading platform for professionals to discover companies and connect with people behind them, needed a better way to stop account takeover attacks and site scraping without harming legitimate users. After a previous bot defense product generated too many false positives, Crunchbase turned to HUMAN Application Protection to better protect its API and website while reducing user frustration and support burden.

With HUMAN Application Protection, Crunchbase was able to block malicious bots using machine learning, behavioral analysis, and predictive methods while keeping false positives low. HUMAN also improved reliability, user experience, and operational efficiency by stopping unauthorized traffic in real time, reducing support tickets and remediation work, and integrating flexibly with Crunchbase’s existing gateway and traffic controls.

Crunchbase

Robert Conrad

Head of Engineering