Case Study: Blastable scales customer support with Humanloop

Blastable - Customer Case Study

Blastable, a customer service start-up, faced the challenge of improving its support team's efficiency to handle a higher volume of business. To address this, they partnered with Humanloop.

Humanloop implemented a solution where a trained model automatically selects the most appropriate response template for a customer query. When uncertain, the model routes the message to a human agent and learns from their actions in real time. This created a continuously improving system from Humanloop that allowed Blastable's small team to scale and manage thousands of queries.

Blastable