Case Study: Dollywood streamlines scheduling and improves communication with Humanity

Scheduling Employees at this Amusement Park was Anything But Amusing Before Humanity

Dollywood, an amusement park with over 2,500 employees across 25 locations, faced a significant challenge with its manual scheduling process. Using Excel and email, managers spent excessive time creating multiple schedule versions and tracking attendance. This inefficient system made it extremely difficult to manage shift changes and view comprehensive staffing coverage. They needed a centralized solution to streamline their workforce management.

By implementing Humanity’s scheduling platform, Dollywood centralized all of its schedules into one system. The solution provided tools for better communication, gap coverage analysis, and a training module. As a result, Humanity helped Dollywood decrease time spent on scheduling by 10 hours a week, leading to more accurate timesheets, easier payroll processing, and improved overall employee satisfaction.

Dollywood

Michael Cobb

Food Systems Supervisor