Case Study: Town of Watertown Ambulance Service Inc. reduces scheduling time and improves real-time shift management with Humanity

Humanity’s 24/7 scheduling solutions help the Watertown Ambulance provide around-the-clock medical services to its community

The Town of Watertown Ambulance Service Inc. faced significant operational challenges due to its reliance on a manual, pen-and-paper scheduling process for its team of 45 professional and volunteer staff. This inefficient system consumed nearly a quarter of managers' time each week and led to dangerous understaffing risks for the 24/7 emergency service. Seeking a modern solution, Director of Operations Trevor Perry turned to the vendor Humanity for its cloud-based scheduling tools.

By implementing Humanity’s software, the ambulance service streamlined its entire scheduling operation. The solution provided real-time schedule updates and a particularly useful Time Clock feature for accurate timesheets. This saved managers five to six hours per week, a 60% reduction in time spent on scheduling, and completely eliminated the problem of understaffing. The team at Humanity also received praise for their brilliant and responsive technical support, making the solution both effective and affordable for the customer.

Town of Watertown Ambulance Service Inc.

Trevor Perry

Director of Operations