Case Study: Thompson Healthcare saves payroll time and improves shift coverage with Humanforce

Thompson Healthcare - Customer Case Study

Thompson Healthcare, a 24/7 care home operator with 1,300 employees across 13 Sydney sites, was struggling with manual rostering, budget tracking, annual leave planning, and timesheet approvals. Using paper rosters and a basic clocking system created inconsistent processes across facilities and made it hard to manage sick leave cover, compliance, and payroll accuracy. Humanforce helped Thompson Healthcare streamline these workforce management challenges.

With Humanforce, Thompson Healthcare enabled staff to manage leave, request shift swaps, and see exactly where and when they were rostered, improving communication across multiple sites. The solution reduced payroll processing time from 20 hours a week to 4 hours a fortnight, improved visibility and forecasting, and helped maintain compliance and care-level requirements. Thompson Healthcare also reported that Humanforce saved managers from having to call 20 people to fill a shift.

Thompson Healthcare

Deborah Jennings

HR Manager