Case Study: Rockpool Residential Aged Care achieves seamless compliance and rostering with Humanforce

Rockpool Residential Aged Care - Customer Case Study

Rockpool Residential Aged Care, an aged care provider established in 2019, needed a simple, user-friendly way to manage rostering and HR across a broad mix of roles while ensuring staff qualifications, scheduling, and compliance requirements were handled accurately and efficiently. In a highly regulated industry, the team also needed better visibility into shifts, onboarding, and documentation to support resident care and staff retention. Humanforce provided the workforce management tools used to address these challenges.

With Humanforce’s cloud-based workforce management platform, Rockpool streamlined onboarding, electronic document storage, compliance tracking, performance review notifications, and rostering for its 175 end-users. The solution helped ensure only suitably qualified staff were assigned to shifts, enabled employees to bid on shifts via mobile, and reduced admin workload for filling vacancies and unplanned leave. Humanforce also helped Rockpool stay ahead of ongoing aged care compliance changes, improving productivity, keeping records current in real time, and creating a more seamless HR process.

Rockpool Residential Aged Care

Sydney Roberts

Marketing, PR & Communications Manager