Case Study: Norwich City Football Club achieves payroll efficiency and real-time workforce visibility with Humanforce

Norwich City Football Club - Customer Case Study

Norwich City Football Club, the Canaries, needed a more flexible way to manage casual and agency staff across stewarding and catering at Carrow Road. With over 1,200 employees and a busy multi-purpose venue to run, the club was relying on spreadsheets, paper, and outdated time-and-attendance tools that created errors, inconsistency, and time-consuming manual checks. Humanforce was brought in to centralize workforce management across departments.

Humanforce replaced manual processes with automated rostering, live attendance visibility, and automated timesheets, giving Norwich City Football Club better control over availability, leave, payroll, and game-day staffing. The result was less payroll processing time, fewer errors, faster internal operations, and improved reporting and forecasting accuracy. Humanforce also helped department heads gain real-time visibility into staffing and costs, making event-day decisions more efficient.

Norwich City Football Club

Stuart Cox

Catering Director