Case Study: a leading health information service provider reduces support interaction time by 60% with Humach

The World’s Premier Online Medical Database Reduced Interaction Time by 60%

A leading health information service provider faced challenges as its in-house customer service agents lacked the resources to meet productivity goals for handling inquiries, while its outsourced sales team also fell short of lead generation targets. They partnered with Humach to address these deficiencies in preparation and efficiency.

Humach developed a comprehensive new knowledge base and refined sales scripts to streamline the client's process. This solution empowered agents to engage customers more quickly, resulting in a 60% reduction in average support interaction time and driving a 60% adoption rate for the client’s online portal.