Case Study: a leading information security services company achieves compliance and growth with Humach

Leading Information Security Services Company - Customer Case Study

A leading information security services company faced a challenge when its rapid growth, marked by reaching one million customers, made a company-wide celebration seem impossible. They could not afford to have their internal team offline without a backup to handle customer calls. They turned to the vendor, Humach, for a customer support solution.

Humach implemented a dedicated team of agents who were trained quickly and provided flawless coverage for the initial weekend event. This successful engagement evolved into a long-term partnership where Humach became a top-performing provider, achieving a 1.5% higher sales conversion rate and a 2-point higher net promoter score than peers. Crucially, Humach achieved and maintained stringent PCI Level 1 and SOC compliance, aligning with the client's security needs and earning their complete trust as a true extension of their internal team.