Case Study: a leading finance company boosts renewals and engagement with Humach

Leading finance company launches new advising program— increases renewals, engagement

A leading finance company needed to provide seamless technical support and customer experience for the registration and installation of a new financial advising program for its strategic partners. To address this challenge, they engaged the vendor, Humach.

Humach provided comprehensive technical support for software installation and complex licensing, achieving a 92% first-call resolution rate. Their efforts, which also included aiding renewal campaigns and providing profile and SEO coaching, led to a 14% increase in renewal rates, a 78% increase in partner profile visibility, and a 42% boost in strategic partner engagement for the client.