Case Study: a leading cheerleading apparel company saves $561K with Humach

Leading Cheerleading Apparel Company Saves $561k

A leading cheerleading apparel company was frustrated by its outdated telephony solution, which provided no insight into its contact center operations. Needing a partner to help establish an international contact center and workforce management practices, the company turned to Humach for a complete omnichannel solution.

Humach implemented a blended environment of domestic and nearshore agents, provided robust reporting, and revamped training. This agile support saved the client $561,000 in one year, enabling them to efficiently scale for peak season surges and navigate challenges like a warehouse relocation and pandemic closures.