Case Study: a major US healthcare organization achieves $1 million in first-year revenue with Humach

Largest US Healthcare Organization Claims $1 Million in Revenue in First Year of Partnership

The largest US healthcare organization sought to grow revenue by building its sales team but was wary of outsourcing due to concerns about brand dilution and maintaining its rigorous standards. They engaged Humach, initially for a market research project, to help address this challenge.

Humach implemented customer surveys and a new sales strategy, becoming a seamless extension of the client's brand. The solution included organizing the customer database with segmentation and lead scoring, which facilitated upselling and package deals. This partnership resulted in a dramatic revenue increase of nearly 1,000%, an annual generation of $10 million in sales, and a 26% increase in average order size, establishing Humach as the client's top adviser and sole provider of contact center services.