Case Study: a leading cheerleading apparel company revitalizes training and boosts QA scores with Humach

Cheerleading Apparel Company benefits from revitalized training program

A leading cheerleading apparel company was struggling with an ineffective and outdated training program for its new hires. The disorganized materials and poor pacing failed to engage learners, leaving them unprepared. They partnered with Humach to completely revitalize their training model in order to build agent confidence and skill.

Humach performed a complete overhaul of the training, applying behavioral science and adult learning principles to create an engaging, multimedia program. The solution utilized customer montages, hands-on exercises, and a centralized knowledge base. The impact was significant: agents from the revamped program were more likely to receive perfect QA scores immediately after training, and the program achieved a 100% attendance, graduation, and retention rate for its cohorts. Humach successfully delivered a flexible training model that worked for both virtual and on-premise learners.